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Roy Durnal
Student Central on Union

Last modified: Wednesday, February 27, 2013

New Student Central on Union center to streamline services for students

Feb. 27, 2013

BLOOMINGTON, Ind. -- A new student services center is open on Indiana University's Bloomington campus.


The new Student Central on Union center is now open on the east side of the Bloomington campus near Eigenmann Residence Center.

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"More than a year of research into best practices and student service models led to the creation of this new center, a change we believe will provide enhanced services to students and the campus," said David Johnson, vice provost for enrollment management. "It streamlines these necessary processes for students, as cross-trained staffers can assist with both registration and financial aid issues."

The new Student Central on Union combines the customer service operations for the offices of the Registrar and Student Financial Assistance, giving students a single point of service for registration, transcripts, records and financial aid assistance needs. Cross-trained staff and new customer queuing software mean students will spend less time standing in line or waiting to see a specific individual.

Services are also available online at

The new center is at 408 N. Union St., on the east side of campus near Eigenmann Residence Center in what's often referred to around campus as the "PDK building," the former home of professional teacher organization Phi Delta Kappa. It opened its doors Feb. 27, and all services are now available at the new location.

"Consideration for such a combined services center was part of the Student Services benchmarking study recommended to the IU Board of Trustees, and studies were conducted during the 2010-11 school year," Student Central on Union director Roy Durnal said. "This new center will serve as a key component of the Office of Enrollment Management by providing outstanding student services to the IU Bloomington campus."

The Indiana University Trustees received an institution-wide administrative benchmarking report generated by consulting firm Accenture in April 2011, and the university is now in the final stages of implementing a student shared-services model to increase customer service, make use of best practices and reduce operating costs through increased efficiency.